Wayed Store – Return & Refund Policy
(Last updated 21 October 2026)
1. Our Promise
We want you to love every purchase. That’s why we give you 14 calendar days from the date you receive your order to change your mind and return it in store, giving you extra peace of mind.
2. Eligibility Checklist
We accept returns of both defective and non-defective eligible products and offer exchanges. To qualify for a change-of-mind return, the item must:
| ✔ Required | ✘ Not Accepted |
|---|---|
| New, unused, unwashed and in original packaging with tags and accessories | Items marked Final Sale, clearance or personalized |
| Accompanied by the original receipt / invoice | Products with obvious signs of misuse, wear or damage |
| Returned with all free gifts, manuals or bundled items | Hygienic items (e.g., underwear, swimwear, pierced jewellery) once the hygiene seal is broken |
| Returned in store within 14 calendar days of delivery | Perishable goods, digital downloads, gift cards |
If your product arrived damaged or defective, see Section 6 below.
3. Easy 3-Step Return Process
Arrange Your Return:
Email medogalileo@gmail.com before visiting to confirm the designated return location in Kuwait and arrange your in-store return within 14 calendar days of delivery.
Return In Store:
Bring the new, unused item(s), original packaging, tags, accessories and receipt to the return location confirmed by customer service. Returns are accepted in store free of charge.
Inspection & Confirmation:
We check the returned goods on receipt and process the refund within two calendar days of receiving the return.
4. Refunds
Method: For our cash-on-delivery orders, refunds are made by bank transfer to the customer’s account coordinated with customer service. Do not submit bank details in the public contact form.
Timing: The amount paid for the returned products is refunded by bank transfer within two calendar days of receiving the returned goods.
Return Fees:
- In-store returns of eligible defective and non-defective products are free.
- No return fee is deducted from your refund. The separate free-shipping terms for purchases remain described in our Shipping Policy.
- No restocking fees are charged.
5. Exchanges
Need a different size or colour? Follow the same return steps, then place a new order once your refund is processed. Availability of the replacement is confirmed before proceeding.
6. Faulty, Damaged or Incorrect Items
Contact us within 14 calendar days of delivery with your order number and details of the defect or incorrect item. We’ll offer:
- Free replacement (subject to availability)
- Full refund of the amount paid for the returned goods, or
- Store credit
7. Late or Missing Refunds
- Check your bank or card account again.
- Then contact your bank; processing time often varies.
- If you’ve done this and still have not received your refund, please email medogalileo@gmail.com and we’ll be happy to help.
8. Gifts
If the item was purchased as a gift, contact customer service to coordinate the return. The amount paid is refunded to the purchaser by bank transfer within two calendar days of receiving the returned goods.
9. Contact Us
شركة وايد ستور (Wayed Store)
Responsible operator: محمد جلال
Kuwait City, State of Kuwait
medogalileo@gmail.com
This policy is governed by the laws and regulations of the State of Kuwait. We reserve the right to update it at any time; any changes will be posted on this page.